Intelligent telecommunications
Get deeper telecommunications industry insights, and provide personalized service and better experiences. Explore communication technology and solutions from Microsoft.
We are committed to helping organizations everywhere stay connected and productive during this difficult time
Responding to COVID-19 together
Striving to protect the health of communities, and providing resources to help customers do their best work while remote.
COVID-19 Business Resource Center
Engage with the Microsoft forum on LinkedIn for professionals to collaborate and share ideas.
Navigating through common challenges
Read how we are addressing organizations' immediate priorities and needs.
Connecting with the telecom community
Collaborate with your peers to ask questions and share information.
Empowering telecom organizations to achieve more
Deliver personalized experiences
Develop seamless, intelligent telecommunications products and services. Use telecommunications technologies to improve employee collaboration.
Provide agile operations
Rapidly support new intelligent communication services while increasing network efficiency, scalability, and reliability on an intelligent, digital telecom platform.
Accelerate growth and innovation
Know your customers, create new telecommunication services, and go to market faster with what your customers really want.
Delivering an 80% resolution rate with automated customer service
Created a digital assistant to help ensure the best customer service possible for 1.5 million customers in their own language, with an 80 percent resolution rate.
Reinventing how 6,000 employees collaborate across 900 channels
Helps employees collaborate, brainstorm new product and service ideas, and resolve customer issues.
Du
Learn how du enabled digital transformation of B2B Sales with Microsoft Relationship Sales.
Deutsche Telekom AG
Learn how Deutsche Telekom builds groundbreaking data marketplace with Microsoft Azure.
Innovative perspectives in telecommunications
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Microsoft announces agreement to acquire Affirmed Networks to deliver new opportunities for a global 5G ecosystem
The next (fifth) generation of wireless networks, or “5G,” will enable a host of new opportunities for businesses and society, including autonomous vehicles, smart cities, virtual reality and a range of other smart industry use cases and services.
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Microsoft to open new datacenter region in Spain and expand strategic partnership with Telefónica to boost Spain’s competitiveness
Microsoft will open a datacenter region in Spain to help accelerate digital transformation of public and private entities of all sizes, helping them to innovate, scale and migrate their businesses to the cloud in a secure way.
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Etisalat joins forces with Microsoft to envision ‘Telecoms Provider Platform of the future’
In a multi-year partnership, Etisalat has announced that it has teamed up with Microsoft to drive public cloud first strategy through a digital transformation program that enables Etisalat to build a digital platform infused with automation and AI providing a simplified network architecture and operations empowering Etisalat subscribers and improving customer experience.
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Three ways to achieve more with Microsoft intelligent telecommunications
Improving customer service to address the ever-increasing expectations of the modern consumer. Driving new business models to respond to both new competitive threats and the erosion of legacy revenue streams. Reducing the cost and complexity of operations to improve network efficiency and support the rapid introduction of new services.
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Microsoft and telecommunications leaders team up for transformation
The power of partnerships. Microsoft empowers telecommunications organizations with a secure and trusted platform to deliver personalized experiences that earn customers for life, enable agile operations to increase network efficiency and scalability, and accelerate innovation and growth through new and exciting services.
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AT&T; and Microsoft announce a strategic alliance to deliver innovation with cloud, AI and 5G
AT&T Communications and Microsoft Corp. are embarking on an extensive, multiyear alliance where the two companies will apply technologies, including cloud, AI, and 5G, to improve how people live and work today and in the future.
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Jio and Microsoft announce alliance to accelerate digital transformation in India
Jio and Microsoft aim to enhance the adoption of leading technologies like data analytics, AI, cognitive services, blockchain, Internet of Things, and edge computing among small and medium enterprises to make them ready to compete and grow, while helping accelerate technology-led GDP growth in India and driving adoption of next-gen technology solutions at scale.
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SK Telecom and Microsoft announce plans for joint 5G-based cloud gaming
As joint operating partners, SK Telecom and Microsoft plan to test and learn more about game streaming in the Korean market to ensure they are delivering the best experience to all the customers.
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AT&T; and Microsoft: Making the cloud accessible anywhere
Learn how the companies are bringing network edge compute (NEC) to enhance 5G for telecom business customers. The collaboration will create low-latency pathways to the cloud services needed to power the next generation of solutions in areas such as retail, healthcare, public safety, manufacturing, and entertainment.
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Telefónica and Microsoft: Designing the digital telco of the future
Learn how telco organizations are transforming digital customer experiences, bringing new business models to market quickly and profitably while creating the telco of the future.
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TM Forum Insight report: Applying AI to transform your organization
While 85 percent of enterprises will be using AI by 2020, only 25 percent have started or are planning to start their AI initiatives in the near term. Explore how AI has been helping developers, organizations, and even society innovate and transform.
