I love browsing the app, but the way Temu handles order changes is really frustrating. You can’t change the size of an item after ordering - even if it hasn’t been gathered or packed yet. Gathering items takes at least several hours, especially when ordering multiple products, so there should be a short time window to make size changes. I understand that their goal is to send packages as quickly as possible, given that items come from China and require shipment, planes, and local post offices, but customers should still be allowed a certain time span to adjust sizes. Right now, to fix a small mistake, you have to cancel the order and place a new one, which is complicated by minimum order amounts and delayed refunds. It feels unnecessarily punitive for something as simple as changing a size.I've ordered so many times from Temu but this really makes the entire shopping experience bad because I should be allowed to change my mind and not pay consequences for it.
Hello, thank you for reaching out and we apologize for any inconvenience caused. We care most about customer satisfaction and are always striving to improve. Please contact us with more details via Temu.com or Temu app live chat so we can assist you further. Best wishes, Temu Team.