Opay is more than just banking—it’s a lifeline. A platform that blends speed, trust, and innovation in a way most traditional banks only aspire to. I’ve used Opay daily, and it continues to exceed my expectations in every area: smooth transfers, airtime top-ups, bill payments, card services, and beyond.One unforgettable experience that sealed my trust was during the lockdown period. Opay literally saved my life and my family’s. A mistaken transfer of over a million naira was traced and reverted instantly—no calls, no stress, no delays. It was supernatural efficiency, and I’ve never forgotten it.Even when Opay has a rare network issue—which is clearly system-based—it auto-corrects without me needing to reach out. No customer care needed. The reversal is done in seconds. That kind of automation is unmatched. Other banks? They can’t come close.My mother calls Opay “As you are sending, I’m seeing”—and that perfectly sums it up. Fast, transparent, and always on point.I give Opay 5 stars, not just for banking, but for creating a digital experience that is trustworthy, human-centered, and always evolving for the better.Even CBN is amazed by opays speed everyday. I come in peace Sha...

I had an issue of upgrading to tier 3, which I have uploaded all necessary ID and NEPA bill which was required. At first I mistakenly transferred cash that was meant for my DSTV subscription since then my cash got trapped, I can’t do the subscription due to tier 3 upgrade. I have called customer line in multiple times I was only attended to twice. Each time I call, customer care are always busy, I have sent several messages to Twitter and mail no one has responded. Two person that attended to me on different occasions promised it will be resolved, in fact the last guy whom i spoke with told me categorically that for it to be more faster that I should attached the ID and the NEPA bill as email, is five days now nothing has happened, my cash is still trapped there, opay has prevented me from my DSTV subscription, and I don’t known if the apex bank granted the license to operate in this manner. I am going to escalate my expense by escalating this to the Apex bank and if they fail to attend to me, I will visit their office if at all they have office in the first place, probably that’s why they are doing it with impunity.Please opay should quickly review my upgrade now.

Hi Opay, I’ll rate you 2 star because of the first month your operations with me were smooth. I liked and enjoyed your app services in the first month you started operations in ilorin but eventually you seem not to be able to manage traffic on your app. 1. I have had to delete and re-download your app countless times because each time I initiate a transfer to your app wallet it never reflects until I chat and present transaction ID from my bank to your customer support . 2. I effected a transfer of 150k which wasn’t successful luckily my bank credit my account since your app couldn’t contain the funds. 3. I eventually transferred 5k to your app for a test run again and used it to take a ride once and since then I am unable to access the app not my balance, instead A message pops up stating that paycom is sponsoring my browsing session with 50mb immediately my internet disconnects and the app doesn’t open either. I don’t need paycom to sponsor my browsing sessions Kindly treat as urgent since I can’t even complain through customer support as the app won’t open for my usage. Thank you

I am writing to express my strong frustration with the "Suggested Recipient" feature on the OPay app. While it might have been designed to prevent mistakes (which is doing an excellent job of defying all known laws of logic), in practice, it does the exact opposite! Creating unnecessary confusion and panic in the period of transaction.Showing alternative or similar names right before I enter an account number is completely counter-intuitive. It forces users to second-guess themselves, interrupts a smooth transaction flow, and induces unnecessary anxiety about sending money to the wrong person. Nigeria already has a high anxiety culture around mistakenly sending money to the wrong bank account. Extra unprompted pop-up suggested add to that panic rather than calm it. Think about the senior citizens who are still trying to get around app softwares. Do you want send them packing out of this life when they mistakenly send their life’s saving to a wrong person?Your app is widely praised for its speed and reliability but this specific feature severely degrades the user experience by introducing friction where there should be none.OPay needs to provide an option to permanently disable these unprompted and UNNECESSARY pop-up suggestions, or completely REMOVE them for users who have already explicitly verified their recipient's details. Please prioritise fixing this in the next app update.