Île-de-France Mobilités

Name: Île-de-France Mobilités
Rating: 4.7 (4663 reviews)
Author: Ile de France Mobilites

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4.7천개의 평가
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Ile de France Mobilites
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Île-de-France Mobilités vous accompagne au quotidien, achetez un titre dématérialisé, rechargez votre passe Navigo, recherchez un itinéraire pour les trains, RER, métros, tramways, bus, cars, vélos, Vélib’, en covoiturage, autopartage, cherchez un horaire en temps réel ou une info trafic... Retrouvez les outils et informations essentielles à l’organisation de vos déplacements en Île-de-France. Ensemble, voyageons en toute simplicité. Évitez les files d’attente en station : achetez vos titres de transport depuis votre iPhone ! Il est possible d’acheter les titres suivants : - Tickets Métro-Train-RER ou Ticket Bus-tram - Titres Paris Région Aéroports (ce titre ne peut être acheté lorsqu’un Ticket Métro-Train RER est déjà chargé sur votre support (passe Navigo ou iPhone) - Forfaits Navigo jour (ce titre ne permet pas de se rendre aux aéroports), semaine ou mois - Titres spéciaux (Forfait antipollution, Forfaits Paris Visite etc.) - Titres Vélib’ journaliers Les titres achetés peuvent ensuite être (en fonction du parcours d’achat choisi) : - Stockés sur l’iPhone et validé directement en station (à partir de l’iPhone Xr et à partir d'iOS 17.5) - Chargés sur votre passe Navigo (à partir d’un iPhone 7, disposant au minimum de la version iOS 13. Les iPhones XR et XS sont compatibles à partir d’iOS 14.5) Pour les titres compatibles (Tickets Métro-Train-RER ou Ticket Bus-Tram, forfaits Navigo Jour, titres spéciaux) aucun compte n’est nécessaire, et vous pouvez payer directement avec Apple Pay ! Vous pouvez préparer et planifier vos déplacements : - Retrouver les arrêts de bus, gares et stations de métro proches de vous - Rechercher en temps réel vos itinéraires en transports en commun, en covoiturage et vélo - Enregistrer vos trajets à venir sur l’agenda de votre téléphone - Consulter les prochains passages de vos lignes en temps réel et l’ensemble des fiches horaires - Visualiser les plans des réseaux de transport en commun (accessibles même hors connexion) - Suivre l’itinéraire piéton pour les tronçons de marche Soyez le premier informé et anticipez les perturbations : - Consulter le fil Twitter de vos lignes pour connaitre l’info trafic en temps réel - Être alerté en cas de perturbations sur vos lignes et trajets favoris - Rester informé sur l’état des ascenseurs dans les stations empruntées Personnalisez vos déplacements : - Enregistrer vos destinations (travail, domicile, salle de sport…), stations et gares en favoris - Personnaliser votre profil (marcheur rapide, avec difficultés, mobilité réduite…) - Sélectionner les lignes ou stations à éviter Privilégiez des modes de transport doux ou alternatif : - Réservez vos trajets en covoiturage et/ou en autopartage, en partenariat avec les principaux acteurs - Préférez les itinéraires à vélo proposés pour tous vos trajets - Louez une voiture ou un utilitaire pour une courte durée en choisissant un véhicule d'autopartage Communauto parmi un large choix de stations autour de vous et réservez-le sans délai pour la durée de votre choix. -- Vous utilisez déjà l'application Île-de-France Mobilités et appréciez ses services ? Faites-le nous savoir avec 5 étoiles ! Des bugs ou des remarques à nous faire remonter ? Aidez-nous à nous améliorer en nous envoyant vos suggestions depuis le formulaire de contact disponible via l'espace personnel.

평가 및 리뷰

4.7

5점 만점

4.7천개의 평가

Divine gift from God
2025. 05. 04.
Ruler of everyone
10 years ago I decided to go to Paris from Antarctica on foot. I was dying from Alzheimers and lived in an igloo. When I made it after 2 years of walking and I got kidnapped by the French mafia. They held me for years feeding me once every 2 months. Suddenly one day the police found me and shot me because they thought I was a criminal. Then the hospital the nurse hit me with an IV bag for 5 hours straight. Then I saw someone’s phone on the floor. Suddenly I burst through the roof and went to the heavens. I saw gods from all mythologies and they all bowed down to me because I owned the app. Now I rule the universe because of the app.

개발자 답변
Hello, thank you for this strange but nevertheless touching message! Good day, Jack from the Île-de-France Mobilités team.
Divine gift from God
2025. 05. 04.
Ruler of everyone

10 years ago I decided to go to Paris from Antarctica on foot. I was dying from Alzheimers and lived in an igloo. When I made it after 2 years of walking and I got kidnapped by the French mafia. They held me for years feeding me once every 2 months. Suddenly one day the police found me and shot me because they thought I was a criminal. Then the hospital the nurse hit me with an IV bag for 5 hours straight. Then I saw someone’s phone on the floor. Suddenly I burst through the roof and went to the heavens. I saw gods from all mythologies and they all bowed down to me because I owned the app. Now I rule the universe because of the app.
개발자 답변 2025. 05. 05.
Hello, thank you for this strange but nevertheless touching message! Good day, Jack from the Île-de-France Mobilités team.
Terrible App
1월 18일
Karakorum91
All I wanted was a 1 day pass in Paris. I tried to make an account with IDF, but it blocked me, saying my ip address was suspicious. I wasn’t using a VPN or anything, so not sure why. Next, I bought the pass without making an account, only putting my email address. It seemed to work, and it even charged me 12,30 euro. Then when I tried to load the Navigo pass into my Apple Wallet, the app crashed without adding the pass to my Apple Wallet!When I reopened the app, there was no way to recover the pass, even though I had been charged already. Also, even though I put my email address when purchasing, I didn’t receive any emails about my pass either. Finally, when I tried to request a refund within the app, it required me to login to an IDF account?! If you read the earlier half of this review, you will see that this whole disaster began because IDF wouldn’t let me make an account.Eventually, IDF did notice the Apple Waller failure, so I did get refunded, which is why my review is 2 stars not 1. Still these software issues are insane. I will use Bonjour RATP now.

개발자 답변
Hello, I am sorry for the difficulties encountered. You cannot create an account with your phone number indeed because only certain countries are allowed. But the purchase of transport tickets is open to all. Please excuse us for the inconvenience caused and beautiful day, Jack - Île-de-France Mobilités.
Terrible App
1월 18일
Karakorum91

All I wanted was a 1 day pass in Paris. I tried to make an account with IDF, but it blocked me, saying my ip address was suspicious. I wasn’t using a VPN or anything, so not sure why. Next, I bought the pass without making an account, only putting my email address. It seemed to work, and it even charged me 12,30 euro. Then when I tried to load the Navigo pass into my Apple Wallet, the app crashed without adding the pass to my Apple Wallet!When I reopened the app, there was no way to recover the pass, even though I had been charged already. Also, even though I put my email address when purchasing, I didn’t receive any emails about my pass either. Finally, when I tried to request a refund within the app, it required me to login to an IDF account?! If you read the earlier half of this review, you will see that this whole disaster began because IDF wouldn’t let me make an account.Eventually, IDF did notice the Apple Waller failure, so I did get refunded, which is why my review is 2 stars not 1. Still these software issues are insane. I will use Bonjour RATP now.
개발자 답변 1월 20일
Hello, I am sorry for the difficulties encountered. You cannot create an account with your phone number indeed because only certain countries are allowed. But the purchase of transport tickets is open to all. Please excuse us for the inconvenience caused and beautiful day, Jack - Île-de-France Mobilités.
Cannot create Account
2025. 01. 22.
Mercedes driver, Brooklyn, NY
Terrible experience. I cannot create account on the App and cannot submit support request since I do not have an account. How is it possible to contact Development team or Support Team in this case? I am located in USA. I submitted my inquiry to development Team via Apple App Store and week later [right before travel time] received below reply ‘Hello, to create an account, you must be on French territory and have a French phone number for security reasons. However, you can buy certain transport tickets without creating an account with the app. Thank you for your understanding and have a nice day, Maja from the Île-de-France Mobilités team."’. This is very frustrating as this explanation should exist as an Error message when someone trying to create an account. We already left Paris and used physical Navigo cards for travel needs instead of digital cards and this application. Time waisted to research this question was ~ 4 hours was completely waisted. Dev Team should think about User experience and implement such Error message / Warning in the Application. Very unfriendly.

개발자 답변
Hello, I understand your expectation and your remark has been brought to the attention of our quality department. Please excuse us for the inconvenience. Have a nice day, Maja from the Île-de-France Mobilités team.
Cannot create Account
2025. 01. 22.
Mercedes driver, Brooklyn, NY

Terrible experience. I cannot create account on the App and cannot submit support request since I do not have an account. How is it possible to contact Development team or Support Team in this case? I am located in USA. I submitted my inquiry to development Team via Apple App Store and week later [right before travel time] received below reply ‘Hello, to create an account, you must be on French territory and have a French phone number for security reasons. However, you can buy certain transport tickets without creating an account with the app. Thank you for your understanding and have a nice day, Maja from the Île-de-France Mobilités team."’. This is very frustrating as this explanation should exist as an Error message when someone trying to create an account. We already left Paris and used physical Navigo cards for travel needs instead of digital cards and this application. Time waisted to research this question was ~ 4 hours was completely waisted. Dev Team should think about User experience and implement such Error message / Warning in the Application. Very unfriendly.
개발자 답변 2025. 01. 27.
Hello, I understand your expectation and your remark has been brought to the attention of our quality department. Please excuse us for the inconvenience. Have a nice day, Maja from the Île-de-France Mobilités team.
If you are traveling to France, DO NOT GET THIS APP
5월 1일
MadeleineD109
I travelled for a few days to Paris and I downloaded the app to use as I was told it was the easiest thing to use. I bought a day pass for €12 and when I went to use it, it wouldn’t let me through. I went to the help counter and the guy said that it should be working and for some reason it’s not. I had to spend an extra €2 to get the physical card to use and had to buy another day pass so I lost €12 euros for nothing. I also have tried to call and it either hangs up on me or doesn’t let me talk to a real person. I’ve tried their chat bot which just tells me to call and I can’t write to them because it just tells me to contact them through the app. You also need to have an account with them to chat with anyone which you can’t get unless you have a EU or UK phone number which I don’t have. This app was a total waste of time and money.

개발자 답변
Hello Madeleine, I am sorry for these difficulties. I invite you to write from your phone at https://app.idf-mobilites.fr/sav-ticketing for analysis and to provide you with an appropriate response. Have a nice day, Mina from the Île-de-France Mobilités team.
If you are traveling to France, DO NOT GET THIS APP
5월 1일
MadeleineD109

I travelled for a few days to Paris and I downloaded the app to use as I was told it was the easiest thing to use. I bought a day pass for €12 and when I went to use it, it wouldn’t let me through. I went to the help counter and the guy said that it should be working and for some reason it’s not. I had to spend an extra €2 to get the physical card to use and had to buy another day pass so I lost €12 euros for nothing. I also have tried to call and it either hangs up on me or doesn’t let me talk to a real person. I’ve tried their chat bot which just tells me to call and I can’t write to them because it just tells me to contact them through the app. You also need to have an account with them to chat with anyone which you can’t get unless you have a EU or UK phone number which I don’t have. This app was a total waste of time and money.
개발자 답변 5월 4일
Hello Madeleine, I am sorry for these difficulties. I invite you to write from your phone at https://app.idf-mobilites.fr/sav-ticketing for analysis and to provide you with an appropriate response. Have a nice day, Mina from the Île-de-France Mobilités team.

NOUVEAU ! L’application Île-de-France Mobilités continue d’évoluer ! Vous pouvez dès maintenant profiter de nouveaux moyens de communication sur le parcours de recherche d'itinéraire. Merci d’utiliser l’application Île-de-France Mobilités !

버전 10.0.11 9월 24일

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판매자: Ile de France Mobilites
크기: 302 MB
카테고리: 내비게이션
호환성: iOS 16.0 이상 필요

iPhone
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