At age 81 I wish to manage my accounts online. This ‘Charter Communications’ I hope will resolve the problems I had when I last changed my credit card. The last time I got absolutely NO message my bill was not paid!All I got was internet degradation. When I ask for family help to fix my WIFI. The possibility of an unpaid bill was NEVER a consideration. I hope changing to checking account payment will allow me to continue to have my bill paid.

My family and I switched services for the first time and our Rep Kevin went above and beyond in setting us up. The services have been excellent, easy to switch over- something that’s usually such a hassle. But I was able to switch our mobile phones to Spectrum SO easily. The Spectrum TV service and extra app is a great offering as well. I’m very happy with Spectrum elevated customer service, which we have found is no longer the foundation of so many businesses.

I love the ease of this app. Every month, I am able to pay my Spectrum bill with the ability to simply head to the app and click “pay bill”. There's no headache of having to sit on hold and call someone. My information is all there, in one place. I don't know about you but, time is my most sacred commodity. Anything that allows me to spend precious time with my loved ones, is something that I will value. I appreciate this app. It's been extremely helpful.

good app very organized unlike Verizon which is incredibly frustrating to deal with. Thats 2 reasons i quit for the switch to Spectrum. 1. I made a mistake they corrected it but my checking on suspension. which is s horrible disservice to your customers. plus you had to keep paying them money as soon as you paid it. Still happens today, my next door neighbor may end up being a referral for me. Easy app to use better than Verizon

This month I have used almost 200 GB of mobile data this month and still have high speed data and high speed personal hotspot. Hasn’t slowed down at all. I get service everywhere also. Absolutely love having Spectrum Mobile it’s definitely best carrier I’ve ever had and I’ve tried just about all of them. Highly suggest you switch to spectrum for both home internet and mobile 😱🤯🤗👏🏼👍🏼🤜🏼🤛🏼💪🏼📱🛜👌🏼

For over a year now I have been impressed with Spectrum’s internet service. There has been no downtime other than a few caused by power outages. They also communicate exactly what is going on when it does happen and the internet always comes back on before they say it will. Looking forward to trying out their mobile service!

I am very impressed with my Spectrum account. After years of service I went in and not only did they offer me more things for less money but they even included streaming apps saving me tons of money including and allowing me to cancel my expensive compounding bills and having all the apps in one place. We also switched two cell phone over and so far that has been a good process and have great signal with unlimited talk and text! A plus in my book.

Since this new update of May, 2026, the biometrics sign-in no longer works. I get to the sign in screen, click biometrics sign in- then it takes me to the password sign in. That’s fine right after an app updates, however it does not record that i'm now using biometrics as before. So every time now, regardless, I have to stop everything and go look up my password information. It worked fine before i had to upgraded app. To note: I'm using Iphone 13 Pro

The good and the bad. Spectrums app is great and very helpful. The in person office however is another story.You can’t simply walk in, you need an appointment for help or you will be waiting for hours for help. We sold our home and simply wanted to drop the equipment off and waited over 45 minutes before we gave up and left. We couldn’t get an appointment to drop it off to cancel for 3 more days. They obviously need more help.

We had a wonderful experience if you can believe that! We visited the spectrum Erie PA location with Kathleen. She was very kind and patient and guided us through all the process of bundling our phones and Internet with Wi-Fi. She made the experience a five star review. Also, when I brought the equipment home for set up, it was simple and seamless, Spectrum made the process of changing over my equipment and phones service very easy.