I started getting messages in my Facebook messenger that my account was going to be shut down in 24 hours. A fake support group keeps sending me links to click on. I felt that this was wrong and so I did not click on the links, instead I started sending Facebook business support group or Facebook customer service/business support the messages and notifications I kept receiving, until one day I realize that someone signed on in my account from Vietnam I live in the US. I tried to access the Facebook support group and when I tried to reset my password and using my two-step authentication the messenger would pop up with a fake account and then someone with a thick accent contacted me on my phone number saying that they were meta so I hung up the phone. I tried to do a new authentication route using an authentication app. Hopefully this would work, but for the meantime, I noticed that I was getting charged on my credit card that's linked to my fb account which I did not process any payment so now I have to file fraudulent charges from Facebook. I don't understand what's going on. There's no customer service reps to speak to directly, and how are these people able to send you fake support group messages in your messenger? Facebook needs to be held accountable for this because one I am paying for authentication verified account on each pages through Facebook, how are these people accessing or allowed to send fake messages like there is no security on Facebook that will stop these people from sending fake messages? To many bots and hackers

So, when it comes to checking your data and staying in the know, this is great. But when it comes to actually managing ads, it suffers. Sometimes errors will pop up due to little mistakes like missing info or something, and when you’re looking for the place to insert the missing info, it’s nowhere to be found. I assume this is no issue when using a laptop, but why not just tell people if the errors they receive can or can’t be resolved on the mobile app. Or better yet, why is it that certain features (like choosing a beneficiary) simply aren’t able to be modified through the app? Sometimes we just want be able to do our work from wherever we are without having to keep a laptop on us. The apps SHOULD be able to allow you to manage these ads with the same amount of detail as the website. Not to mention, support is only fast when we’re talking about money. But if I have an issue with anything else, support is basically dead. Thank god Google platforms people who can help fix meta’s problems… but then I feel like I should just be advertising there instead of on meta.

I created a business page for the release of my first fantasy novel. I paid for ads to be made by a graphic designer, then started running them from the page. The ads consisted of modified versions of the book cover. The cover has a fully/modestly dressed woman and a spriggan (tree person, like ents). The title of the book “Starlight Jewel, Gifts of the Auldtree book one.” So nothing spammy or pornographic. Legit just nerdy fantasy book ads. Then my account was restricted. I hit the appeal button, thinking it must be some kind of bot mistake and once a human looked at it would get worked out. It did not. Apparently when you hit that appeal/review button, you forfeit all customer service assistance. No one can help you after you hit that button. My account was permanently restricted upon review and for “security reasons,” they wouldn’t even tell me what I did wrong. I wasted two weeks (during a book launch when I could have been marketing) trying to plead with their customer service for help. But they don’t care about the money I lost making those ads or about how I printed the facebook page URL in the dustjacket of my hardcover so I can’t just start a new page. They refused to help repeatedly, ignored my questions, and my Instagram account continues to be connected to FB meta in this app. So I can’t use the app. Meta and Facebook have no morals when it deals with small businesses. Their policies and practices make clear that they do not care about people at all.

They randomly took $125 out of my account 9 days before my due date and it caused my account to overdraft. I immediately contacted Facebook and a “personal customer service agent” said she would investigate immediately. I called PayPal and they immediately recognized the transaction as unauthorized and said Facebook was 100% in the wrong and they had no authorization to take it out of my bank account 9 days before it was due. I continued to email Facebook every other day for over two weeks while my account continued to accrue overdraft fees every day. I notified the agent that was “investigating my case” that the account was continuing to overdraft and I did not understand why they couldn’t have given me the original overdraft fee THEY CAUSED back instead of letting my account continue to be charged $35 per day while the account was waiting to be brought back to current (because of THEIR overdraft.) The agent continued to say she was investigating THREE WEEKS later. There is no number to call for Facebook customer service. How does a multi-billion dollar company not have customer service? Especially when businesses are paying them for ads. You’d think after Facebook already ruined the world’s trust they could step it up. It has now been over a month and the “agent” has still yet to email me back and now I have hired an attorney to get my money back, which will be easy with my signed documents from PayPal stating Facebook was 100% unauthorized to take the payment out of my account 9 days before my due date which was ALWAYS the last day of every month.