I write this at 3am due to my disappointment in this app. Anyone who has a baby wants this app to function properly. I have the camera, no sock (glad I didn’t waste that money), simply because it was supposed to be the better video monitor with background feed. However, even while I was pregnant my friends had issue with how unreliable the app could be for them and their baby.I am often alone at night due to my husband’s work schedule, so I need to be able to run the app in the background of my phone while sleeping so that I can hear if my baby wakes up and needs me. Tonight is the second night in a row that I’ve woken up to find that the app has crashed and will not reload unless I force restart my phone, and then “Try Again” 5x to reconnect to my camera. Not only that, but when the app fails it tends to stop my notifications all together from making any alerts at all. My alarms do not ring, phone calls do not come through. So if I’m in a good sleep, I notice nothing unless I naturally wake up on my own. I can’t simply leave my app off overnight in hopes the notification alert will wake me, it won’t. The sound of my baby crying would, though, which is the whole point of having this camera and app. So that I can be stirred awake by the sound of my baby, look at her video feed to determine if she’s able to self soothe, and be able to receive phone calls or texts from my husband in case my app fails. I can’t consistently say I get that, and it really concerns and upsets me.

This app needs serious improvement. It claims to “clinacally proven, medical grade accuracy” which is true, as long as you can get the app to stay open long enough to load the levels. The app is constantly quitting while in the middle of “loading” my babies vitals and sleep state. It takes 10 or so minutes to update the current sleep state. And often times, I click on my babies profile to see the sleep state and it shows there is no sock connected, causing me to reset everything at 1:00, 2:00, 3:00 in the morning. The range from sock to base is not designed for bigger houses. When we bring our babies from their room to the living room, the base will beep at you constantly because of connectivity issues. And our living room is the same distance as their room. Even if you turn the base off completly, it seems to still beep after a few minutes of getting readings. And when it is beeping at you, trying to open the app takes even longer so I’m sitting there overstimulated with a screaming baby and a phone & base that won’t stop beeping because the app takes FOREVER to load. I love that this is designed to alert me and to keep my baby safe and I will say it has helped me get better sleep since my twins were born. But we spent almost $700 on these two owlet socks. For that money, this app should be working way better than what it is. Do better, Owlet. Do way way better.

For something so extremely expensive I fail to see why this app is complete garbage. 1. The base will go off during the night due to “sock placement issue” mind you my baby could be completely still for over half an hour and it will randomly go off and say there is an issue only for it to act perfectly fine after closing out the app a million times. 2. When you first open the app and it says “___ is awake” it glitches all the time and instead of that it says “wokeUp” spelt just like that. Not to mention in the same place where it tells you their sleep status the text is almost always cut off. Right now it’s telling me my baby’s next predicted sleep and the bottom text is cut off there is no way to scroll to see the whole thing. Example: “baby’s sleep window started _________” and then you see text at the bottom that is cut off. 3. Looking in the history section and clicking on any of the sleep sessions is a nightmare. The times don’t match when you are sliding the little dial to see if your baby was awake/asleep during the night. It also is a very inconvenient way to check the sessions because the graphs are so inaccurate. 4. Checking on the app throughout the night is irritating because even if I have already closed out of the app and open it back up I have to close the app a million more times in order for me to even get a live reading or check sleep status. If I could sue for this being a trash product I would. Save your money and buy something cheaper. Owlet is not it.

we use the owlet camera to monitor our baby for naps and bedtime. we will wake up in the middle of the night to the camera randomly being off, claiming “no connection” despite the internet being connected with zero interruptions. which means we wake up, scramble to check on our son, just to find him screaming his lungs out for an unknown amount of time. this happens nearly every single night, meaning i wake up at 4am in a panic hoping my son isn’t just being left to cry it out if he did wake up. if our wifi DOES have an interruption, i have to fully go in and reconnect the camera as if it’s like new. not only that, but now the app keeps randomly disappearing from my home screen. i would normally blame my phone for this, but considering all of the other issues with the app and the fact that its ONLY the owlet app that is disappearing, i have to assume it’s just another glitch with the app that will be ignored and never be resolved. $300 for a sock and camera that has more headaches than it gives peace of mind. we are finally switching and i can’t wait to be free of this app. maybe the sock itself is worth it, but given all of the app issues, we never even used the sock. you may have had a good product, but the functionality of the app makes it useless, and given the numerous complaints about the same issues and the fact that nothing has been done to fix it, it’s clearly not just useless to my family but plenty of others, and it’s not worth waiting to see if it is resolved.