What a service they gave wow ,I book a ride and the payment mode was cash the driver take me to the destination I gave him cash and 20₹ tip also ,after some time Ola customer care call me 3 times and ask me that I have make payment or not I tell them I gave him cash and they are telling me that the driver denied that I have make payment I ask them to make my contact to driver but they said that that is not in their policy ,after that I ask them that that payment will due on me or not they so no there will be no due on your account later a week ago I book a ride again and they are showing that I have due on my account ,I tried to contact Ola customer care but there is not any option for customer care in aap even though there were no online number when search on google and contact number they provide was offline ,First of all I have tell Ola that when we book a ride on Ola the driver call us and ask what is your payment mode If we tell that we are going to make online payment the driver cancel the ride from his side and if we say we are going to may cash payment the driver accept the ride ,come on don’t tell me that you cannot do anything for that if the driver was liying ,This is 21st century there is soo many technologies you can use to see where the driver was lying or not , You can use mini camera in their vehicle to see that the costumer is honest or the driver is lying ,delete your aap never going to use it again.

What a service they gave wow I book a ride and the payment mode was cash the driver take me to the destination I gave him cash and after some time Ola customer care call me 3 times and ask me that I have make payment or not I tell them I gave him cash and they are telling me that the driver denied that I have make payment I ask them to make my contact to driver but they said that that is not in their policy, after that I ask them that that payment will due on me or not they so no there will be no due on your account later a week ago I book a ride again and they are showing that I have due on my account I tried to contact Ola customer care but there is not any option for customer care in aap even though there were no online number when search on google and contact number they provide was offline, First of all I have tell Ola that when we book a ride on Ola the driver call us and ask what is your payment mode If we tell that we are going to make online payment the driver cancel the ride from his side and if we say we are going to may cash payment the driver accept the ride ,come on don't tell me that you cannot do anything for that if the driver was liying , This is 21st century there is soo many technologies you can use to see where the driver was lying or not, You can use mini camera in their vehicle to see that the costumer is honest or the driver is lying ,delete your aap never going to use it again.

Yesterday I booked the ride i was going to pick up my sister from airport and my two sisters were also with me already , the driver came and before giving otp i told him that there’s one drop in a airport then another drop ( karve nagar) , which I added in ola before booking only . He saw the details in his app and said okay , in mid way he told ki in airport you’ll be charged extra for an entrance i said okay dw I’ll pay that . Between the ride in mid way he said ki ask your sister to come outside the airport to some chowk which was almost 1km from airport, i told him ki she’s a kid she can’t come so he said in airport I’ll get late and if not then I’ll cancel the ride right now , i told him ki why you accepted then , he slowed down the vehicle and parked in mid way on side of the road , and canceled the ride by himself, he said book another and leave , Me and my two sisters were there in lonely road at mid night . What the creep it was , i wasn’t able to find the cab , then police came and helped us . I’ll for sure go legal for this thing ! What if I wasn’t there , he would have dropped my two sisters alone in the lonely road at mid night . Ola is not safe! I also have photos of him and his car ! He was drunk tooi guess . Do something ola , I’m kind of person who always help others , i would have give tip for sure , but it was hilarious . In mid way in mid night , lonely road? Think once? 2 girls were with me? Blacklist that driver , that all i ask MH 12 VT 7271!

I really didn’t wish to give this rating to Ola because Ola is an old and reputed company also my first choice while booking rides but this is really crucial for me to highlight what just happened because of your driver’s MAN-MANI 😠plus I am very frustrated and angry right now. I was booking my ride just 7-8 minutes back and I started booking at around 6:30 even earlier than that. 2-3 or maybe 4 of your riders cancelled my ride after accepting. Unfortunately I have no recording of it with me or else I would have directly emailed Ola customer care. Your drivers are also registered with other ride booking apps, I’ll not take names and the reason they cancel the ride is 1 the price on other apps are higher in comparison to your pricing and 2 is because they want to cancel or decided not to continue the ride. Cancelling a ride should be banned for the riders because other than the above mentioned reason your drivers have started speaking rudely to your customers in case they are not interested in continuing with the ride. Also they immediately cancel the ride after verbally misbehaving with the customer which leaves no trace of their booking information behind and customer ends up getting angry, frustrated as well as LATE 😡 TO WORK. This is how I am feeling right now and I am forced to leave this rating and this comment here. Do something about this if you care.

After a long time I booked Ola cab for Mom, as I have already been cheated so many times in terms of fares, and l learned driving my own car. But this time I thought of giving it an another try because I was not available with mother, but unfortunately again I am extremely disappointed with their fares pricing. Every time Ola has some or the other outstanding charges which is added in your new ride, additionally they just show discounted coupons and offers but nothing gets applied and there’s no way to change the payment method, if UPI is not working I should be able to pay with my card but no, you are forced to pay in cash and what not? Sometimes your cash payment is also not reflected in your completed rides and eventually it is added in your outstanding payment so the next time if you want to book Ola you need to pay that outstanding amount. Have you guys started a loot in the name of a cab service??? Please work on your software system for the convenience of your customers/ passengers. There was too much hype for Ola Unfortunately you people failed to retain it.I could see some people have given 5 stars rating but if you read their reviews they too are extremely dissatisfied and disappointed with your service and many of the users have given 1 star rating. What more you guys waiting for???

Do not use this app, unless you like being scammed. I have not been this annoyed by anything as they have made me by now. I came from Jaipur to Noida using the outstation cab. The estimation from point A to B was about 3K plus the toll taxes, which we were willing to pay. Once the ride ended I was charged ₹1000 more for some extra distance which means either the estimation was wrong (and to be this big of a company and be wrong at estimation by not just 5 or 10 percent but 25%, I mean how incompetent can you be). The other thing could be the driver took a route as per his wishes. In both scenarios, I do not understand why do I need to pay that. Anyways, they have charged me for that and would not refund. I raise the complaint once the day we arrived Noida and they didn’t even register it. I was told it would resolve within 72 hours. Nothing happened I got busy in life. I again had to call to ask them, and they didn’t even have a complaint ticket from the last time. So I had to open a new ticket. This time I had to make sure to get the complaint ticket number while I was on the call. Now I am getting an email saying the bill has been generated and it’s the word of God himself and written in stone... so they cannot refund, because apparently the fare was calculated by a machine which cannot be wrong. I am really really disappointed in this app and it’s service.

I took a ride on Ola today. The driver showed me a fraudulent screen wherein it said Cash payment is to be made of Rs 259 and my parents paid the driver in cash. However, my Ola postpaid money wallet was debited with Rs138 (the original amount showed at the time of booking). I tried reaching out to their customer care, to which I had to face a 10 minutes delay before connecting to the representative on call. The customer care representative dismissed my concern saying that the Company policy does not allow them to contact the driver partner to confirm if they had collected cash or not. Further upon my insistence that I can prove the demand by the driver partner through a screenshot of the fraudulent image that he had shown me for Rs 259/-, she said she cant accept the proof. If the customer isn't allowed to prove and the proof cannot be obtained from the driver partner, then are the customers left on loose air? I am strongly upset by the behavior of the customer care representative and saddened by the driver’s unfaithfulness. Ola was’nt like this in the past 10 years that I have been using it. To make matters worse, the customer care representative started addressing me with my first name (without confirming if I was comfortable) and said she can go on with the same reason till the end of the day. She also threatened me saying she has a recording of the call. Is this how customers are handled?

I have been using Ola app extensively however, a recent incident concerning my safety and privacy has forced me to block this app. Recently, for two days in the same week, my ride booking was taken by the same driver. There were no issues during the ride. On the third day, WHEN I HADN’T BOOKED any cab, the driver called me around the same time (almost the same pick up time over the past two days) to check if I’d be going that day too. How could he call a customer once the ride is over to check about my future ride plans!? I was taken aback because obviously I never shared my no. yet he had my no. (Assumingly from the previous two rides). He knew my pick up location (of course because he picked me twice from that location) and had the audacity to mention it when he called on the third day. When I called Ola support, Mr. Seenu seemed to struggle in understanding my concern. He was impolite and when I finally asked him to connect my call to his senior, he outrightly said that there wasn’t any senior at that time. Later, when we finally understood the issue, I was still not completely convinced and asked a few more questions and he just hung up. Such a disappointment!Perhaps my safety doesn’t concern you! I don’t expect anything more from this company but just a last attempt to have my concern reach the right people!

Initially when ola came to our city/country they won our hearts by giving good service, decent and well trained drivers, Maintained Cars and Very few times faced ride cancellation issue. But since a year, drivers have different attitude. Nowadays, When we book a ride, driver call us and ask first rudely (maximum times) “kidhar jhana hai?” When we disclose the destination, the 2nd question is “cash doge kya ola money?” 3rd question “aapko kitna fare dekha raha hai aap mein?” So basically they want their chosen destination else they will cancel the ride, it should be pain in cash else they will cancel the ride and main interest is kitna milega toh le ride else not interested. Have been facing this issue since many months. Whenever want to use cab service, ride cancellation is a routine. Cannot complete the ride until minimum 3 cancellation rides. So basically if i want to travel somewhere i have to keep margin of 30mins of this booking and cancellation rides issues. Also, they would wait for us to call after tired of waiting for 10-15mins and then they will inform that “behenji nahi aa raha, cancel karta hoon ride”. So basically this is their strategy to keep us wait and customer would be tired and cancel it on their own so customer gets charged and driver have reason that customer canceled it but ola doesn’t know that customer cancelled due to late coming/time issues.

Ola doesn’t register the payments made instead shows the already paid bill as an outstanding. I have been paying my bills twice everytime I am using the app. This has happened multiple times. Few months back, I had booked a ride and had to deal with a rude drive who had created a fuss about a scratch on the side mirror on the highway when he was rash driving — speeding up and stopping abruptly. Out of anger he did not take the turn for the destination instead he parked the car after crossing the signal and broke one of the side mirror with a stone, creating a big scene on the highway by calling a couple of people he was working with. All this while we were in the car looking for an alternative ride cause we didnt feel safe there. That trip was extended by 1.5 hrs because of all this drama and I had paid extra fee for extra time taken by the driver— I didnt wanted to wait there for an extra minute or converse with driver and his people so I paid the absurdly high amount and left. When I needed to book a cab another time, the previous bill showed up - I paid the absurd amount again because I really needed a ride. There is no proper customer support. No quick chat, no email responses basically no accountability. Ola people if any of you are reading this - I need refund for the entire one year bill.