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Best customer service
Ionos
Pros & Cons
- Extensive security features, including backups
- Unlimited traffic, so no need to scale up plans to handle additional traffic
- Low prices, including renewal pricing
- Website builder costs extra
- Introductory prices are only available if you buy a three-year plan
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Expert Take
Ionos offers shared, virtual private server or VPS, dedicated and WordPress hosting. The company also differentiates between hosting plans meant for smaller and larger organizations to help customers better understand what plan is best for them.
Ionos plans include secure socket layer — SSL — certification, malware scans and distributed denial of service — DDoS — protections. Ionos also offers daily backups on all plans and stores a copy of your data in a separate data center so you always have access to it, even if one data center is brought down by a cyberattack.
Support is available at any time, either by live chat or phone, with 14 numbers available for customers in different countries. You’ll also get a personal consultant who can provide you with advice tailored to your unique website needs. This personal consultant can be reached by phone or live chat from 8 a.m. — 6 p.m. EST, though you may be directed to another support agent if your personal consultant is working on another case when you reach out.
Pricing
Ionos’ prices start lower than most other web hosting services for similar services, but you must sign up for a three-year plan to access the best discounts. The price increases on renewal — significantly so for some plans — but most plans are still more affordable than their counterparts at other popular web hosts.
- Shared hosting starts at $4 a month.
- WordPress hosting starts at $4 a month.
- VPS hosting starts at $2 a month.
- Dedicated server hosting starts at $32 a month.
Sarah Tew/CNET
Best for the environment
GreenGeeks
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Expert Take
GreenGeeks offers shared, VPS, dedicated, WordPress and reseller hosting plans. Each plan offers tiered options that let you scale up as your site’s needs grow. Some plans are managed but at a higher cost. Each plan also includes a website builder so you don’t have to build your site from scratch.
Each plan includes a slew of security features like SSL certificates, DDoS protection, daily backups, malware cleanups and more to help protect your site.
GreenGeeks says it checks its servers every 10 seconds for any issues, while other services might check every 30 seconds, every minute or longer. For more direct customer support, GreenGeeks offers 24/7 chat support. You can also email GreenGeeks support, and the company says you can expect a resolution in about 15 to 20 minutes. GreenGeeks phone support is active every day, but only from 9 a.m. to midnight ET.
The other thing that stands out about GreenGeeks is its commitment to the environment: for every hosting account, GreenGeeks plants a tree, and GreenGeeks also creates three times the amount of energy used through wind power credits.
Pricing
GreenGeeks’ pricing is average compared to other web hosting services. Most of the lowest prices from GreenGeeks require a three-year contract paid in full upfront. Other contracts are available at an increased price per month, but must also be paid in full upfront.
- Shared hosting starts at $3 per month.
- WordPress hosting starts at $3 per month.
- VPS hosting starts at $40 per month.
- Dedicated server hosting starts at $169 per month.
- Reseller hosting starts at $20 per month.
Sarah Tew/CNET
Best for beginners
A2 Hosting
Pros & Cons
- Excellent security features
- Guided WordPress setup + site assistant for beginners
- Good server performance
- Introductory pricing only available on a three-year term
- Renewal costs are on the high side
- Slow customer service via support ticket and phone
Get it now
Expert Take
A2 Hosting offers shared, VPS, dedicated, WordPress, reseller and cloud hosting, including tiered options within each plan. Shared hosting, for example, offers plans labeled Startup, Drive, Turbo Boost and Turbo Max. These additional plans give customers more options to choose from to better fit their needs and allow customers to scale their operations as needed.
Most A2 Hosting plans include numerous security features, including SSL certificate, dual firewalls, virus scanner, DDoS protection and brute force defense. Most plans also include automated backups, although this isn’t available on the lowest-tier plan.
Our A2 Hosting review showed that A2 Hosting also has great tools for beginners, including a guided WordPress setup process and site assistant. Server performance was also good, with 100% uptime during our week of testing and good overall site speed. Customer support can be slow when contacted via support ticket or phone.
Pricing
A2 Hosting pricing is about average at first glance, but renewal pricing is relatively high when compared to other popular web hosts. When you factor in all of the security features and additional features like the site assistant and unlimited email hosting, A2 Hosting is worth the price.
- Shared hosting starts at $2 a month.
- WordPress hosting starts at $10 a month.
- Unmanaged VPS hosting starts at $3 a month.
- Managed VPS hosting starts at $27 a month.
- Dedicated server hosting starts at $200 a month.
- Reseller hosting starts at $16 a month.
Sarah Tew/CNET
Best for simple websites
HostGator
Pros & Cons
- Decent security features
- Good site setup tools
- Inconsistent customer service across support channels
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Expert Take
HostGator offers shared, VPS, dedicated, WordPress, eCommerce and reseller hosting plans with tiered options.
Most of HostGator’s plans include a firewall with DDoS protections and SSL certification for at least one year. Some plans come with automated backups, but HostGator writes that anyone with “critical business information or important data are STRONGLY encouraged to seek a third-party backup service…” (emphasis theirs). Undermining your own backup system is an odd choice.
In theory, customer support from HostGator is available via chat, email or phone 24/7. Some plans limit the types of customer service you can access and we experienced inconsistent service across support channels during our HostGator review.
Otherwise, we found HostGator satisfactory for simple sites, with good site setup tools and decent server performance.
Price
HostGator offers decent starting prices, but you’ll have to sign up for a three-year plan to get the best deal on most hosting types. You also can’t see the renewal pricing without going through the checkout process.
- Shared hosting starts at $3.75 per month.
- WordPress hosting starts at $4.50 per month.
- VPS hosting starts at $37 per month.
- Dedicated hosting starts at $92 per month.
- Reseller hosting starts at $37 per month.
- eCommerce hosting starts at $10 per month.
How we test the best web hosting services
Choosing the right web hosting service for you can be an intimidating task. That’s why we’ve carefully combed through these hosts’ websites, plus reviews of these hosts, to determine their offerings and the quality of their services.
Our Picks
Bottom Line
Pros & Cons
- Extensive security features, including backups
- Unlimited traffic, so no need to scale up plans to handle additional traffic
- Low prices, including renewal pricing
- Website builder costs extra
- Introductory prices are only available if you buy a three-year plan
Bottom Line
Bottom Line
Pros & Cons
- Excellent security features
- Guided WordPress setup + site assistant for beginners
- Good server performance
- Introductory pricing only available on a three-year term
- Renewal costs are on the high side
- Slow customer service via support ticket and phone
Bottom Line
Pros & Cons
- Decent security features
- Good site setup tools
- Inconsistent customer service across support channels
We are also in the process of testing and reviewing web hosting companies with our new framework for testing web hosts. This involves researching plan options and testing site setup, speed, uptime and customer service. Notes from these tests are being added to the appropriate listings as new reviews are published.
Best web hosting services FAQs
What is web hosting?
Web hosting is the act of storing a website’s data on a server or series of servers. Imagine a website as a work of art. That art needs to be housed somewhere for people to see, and web hosting is like a gallery where your art can be stored for others to view.
What are the basic types of web hosting?
There are three common types of web hosting: shared hosting, VPS hosting and dedicated hosting. Shared hosting is the simplest and least expensive type of hosting, often starting at $2-5 a month, with costs kept low by sharing a web server — and its resources, like bandwidth and data storage — with other sites. VPS hosting is more advanced, creating a virtual private server with dedicated resources for your site so it can handle more traffic and store more data. VPS hosting packages typically cost between $2 and $110 a month. Dedicated hosting gives you an entire physical server, typically including large amounts of storage and bandwidth. Dedicated hosting plans usually cost between $47 and $540 a month.
Check out our guide about types of web hosting for more details.
What are some other types of hosting?
Some other types of hosting include reseller, cloud and WordPress hosting. Reseller hosting involves subscribing to a web hosting service and selling that space to a person who wants to put a website online, essentially becoming a web host yourself. Cloud hosting stores your data in a network of servers so if anything happens to one server, visitors can still view your site like usual. These are generally used by larger businesses and organizations. WordPress hosting is optimized to use WordPress, a popular system used by many organizations, offering over 54,000 plugins that make it possible to build any kind of website you can imagine.
For gamers, there is also Minecraft hosting. Minecraft continues to be one of the most popular games, and hosting a dedicated Minecraft server can ensure you and your friends have your own place in the game to enjoy.
What security features should I look for in a hosting service?
Some of the key security features you should be on the lookout for are secure socket layer — SSL — certificates, distributed denial of service — DDoS — protections and web application firewalls — WAF.
SSL certificates encrypt and authenticate data sent between servers, machines and applications operating within a network to protect your — and your visitors’ — information.
A DDoS attack is a flood of traffic to your site that overwhelms and shuts down your site, and potentially the sites of others depending on your hosting plan. DDoS protection monitors your site’s traffic for anything suspicious and stops DDoS attacks from happening before they cause significant damage.
A WAF is a layer of security on your site that filters, monitors and blocks malicious traffic and data from accessing your site. If something looks suspicious, the WAF blocks it.
For more on web hosting, check out the best website builders, the best VPN services and the best identity theft protection services.

